GOT SOME QUESTIONS?
LET’S ANSWER THEM!
We’re here to help. Should you wonder about shipping, payments, returns or perhaps the product itself?
Below you’ll find our extensive FAQ. If you can’t find what you’re looking for, don’t hesitate to contact us directly.
Free shipping on orders above 49€
From an order value of 49,00€ we deliver free of charge within Germany, Austria and Benelux. For orders up to an order value of 49,00€ we charge 6,90€ shipping costs for a delivery to Germany, Austria and Benelux.
How long does shipping take?
We ship every business day from our warehouse in Germany and deliver within 3-5 business days within Germany, Austria and Benelux with DPD and DHL. From an order value of 49,00€ we deliver free of charge within Germany, Austria and Benelux. For orders up to an order value of 49,00€ we charge 6,90€ shipping costs for a delivery to Germany, Austria and Benelux.
What about returns?
You can return your product within 30 days at your own expense. But before returning it, please let us know if you experience any problems, 9 out of 10 times we are able to make you love the MiniMeis like we do. In case you do decide to return, please contact us.
How do I contact you?
Talk to us, we are here to help!
Send us an e-mail to contact us directly and we are happy to assist you with any question, remark or suggestions.
What age is MiniMeis suitable for?
One of the many benefits of the MiniMeis shoulder carrier, is that it can be used for many years. Our main guidelines are from earliest 6 months and to 4 years old. But every child is different and have different needs. As in a highchair, the child should be able to sit upright without support before sitting in a MiniMeis. The child has to be able to hold her head up. For the youngest users (from approx. 6 – 10 months.), the provided shoulder strap can be used for extra upper body support. See our Starter guide for more info.
How much weight can MiniMeis hold?
The Minimeis is tested according to European standard EN-13209-1:2044 and US standard ASTM F 2549 14a for framed carriers. The carrier has been tested up to the set standard of 18 kg. That said, the durable material used on the MiniMeis can withstand more weight than you’d comfortably want to carry – so it’s really up to you, the parents, how much weight you want distributed on your shoulders.
What if I am a Plus-Size?
Be Safe: Dont Use a Fake MiniMeis
Buy MiniMeis products from trusted sellers only
MiniMeis’ unique quality products have caught the attention of counterfeiters worldwide. As we continue to grow successfully, the challenge of preventing fake MiniMeis products from reaching the market increases.
We, at MiniMeis, want children all over the world to be safe and grow with our products. However, the downside to the success of our products is that we are increasingly being copied and consumers now risk being fooled into buying false products.
We want to make you aware of this problem so this doesn’t happen to you and your family.
We care about your safety
The sad truth is that we deal with counterfeit and false products every day. Testing and analysis of fake MiniMeis products demonstrates that copies are of dangerously poor quality.
As a manufacturer of children’s products, MiniMeis works hard to maintain the highest and most rigorous standards for safety, non-toxic materials, quality and workmanship. Our shoulder carrier is the only one that has passed all safety standard tests in the EU and US.
Our concern is that the counterfeit industry doesn’t have sufficient focus on quality and safety standards. Copied MiniMeis products may not be safe, even if they look and feel like real MiniMeis products. Only the original MiniMeis products are guaranteed to be compliant with all regulatory requirements.
Copying MiniMeis products is illegal
As many other well-known brands, we have recognized that we need to protect our children, customers, our business and the integrity of our brand by rigorously combating the copy business. We consistently go after counterfeiters to stop their products.
Copying products is illegal and it also hurts both customers and our business. MiniMeis allocates huge resources every year towards the fight against counterfeiting. That money could have been spent on developing new, safe MiniMeis products.
You can help
MiniMeis is known for the superior product quality and unique design, always in the best interest of the child. Our mission is to make products that grow with your child and to keep your child safe from harm. If you think you have discovered false MiniMeis products, we would very much appreciate you telling us by sending an email to [email protected]. By fighting false products we keep our children safe and our business healthy.
Where to buy your MiniMeis products safely
Your best protection against counterfeit products is to purchase only from certified retailers or minimeis.com. Our warranty registration serves as your guarantee.
Lift your child to new heights and experience how fun, safe and easy it is to go on adventures with your child with our innovative carrier!
All the best!
Dads and founders of MiniMeis,
Tarjei and Julius